Here he is the protagonist of this beautiful sunny afternoon, my playmate at work! But I want to clarify that he is not to blame, it is only a means of facts. But from the beginning ... At 15.00 I start the turn HOTEL , I greet my colleague who preceded me on the turn and immediately get an e-mail unclear. Determined to shed light, I go for a quick phone call instead wait for an answer that controrisposta Who knows' what time would come. 045 768 ... "Telecom Italy, free information ..." Try several times and with different numbers, nothing to do, the phone does not make me call out! My face has changed four or five different phrases before you come to understand (just when I decided to listen to the whole message to the end of record) that I had to call 191 for me to say what type of problem is related to the number. Formerly part Scazzi imagining the tree diagram of the recording and the long wait, but they replied almost immediately. You can not say the same thing about some let me know the nature of the problem: "I am sorry but the terminals are a little slow ... "
" This is Lady, do not worry, so if I can not do the phone calls in August who wants to call me?? "(Ergo: When did you provide a service easy, simple and fast?)
Unexpectedly get response in less than 2 minutes.
What happened? "Well, last month we changed the bank and the bill came to be paid to the old bank! -.- '
Now, I do not mean to step banking, payments and changes, I do not keep some accounts in this place, but now? The director is on leave I do not even know where the bank is closed ... I do? ?
Calm and cool. Mrs. I speak of home banking, and that I also heard from the head, then there may be a quick solution. I do and leave the data with my mobile phone before the call connects (!!!) of accounting, which in turn called the accountant to fax me the bills of the 3 lines suspended, then call the manager to see if the electronic key to the 'home banking has it you or the boss ... obviously the boss! He offers to call her. I recall my colleague to tell me that the accountant sends me a fax immediately to the amounts, and shortly after I called the boss to give me his personal e-mail address where to send the data to the home banking and make the payment (strangely quiet and relaxed ... mah!). After a while I recall avvisandomi dell'avvenuto pagamento e dell'invio del fax direttamente alla telecom. Nella mattinata di martedì, appena l'ufficio apre e vedono il fax, avrebbero avviato le procedure per l'immediata riabilitazione delle linee.
Relax! Ma non è finita qui, che vi credete????
Verso le 18.00 mi richiama la collega della contabilità un pò agitata, mettendomi di fronte ad un grosso problema: le carte di credito, per la conferma di pagamento, "fanno" la classica telefonata!!! Se domattina uno mi scende alle 7.00 e non ho le linee attive e mi deve pagare 1000 euro, come fa??? Lo mandiamo alla banca di fronte a prelevare il contante??? Ci spara come minimo!!! Calling the 191, this time I answered a boy, too rough to explain quickly (but in an understandable way) the situation ... "Wait a minute, the terminal is slow ..." salt blood to the brain and wonder, but with all the money in taxes to the disgraced telecom, we can not buy a PC at least he can at least make coffee?? After two minutes I said I have to wait a while and puts me on hold ... smoke from his ears by now!
magically reappear (at least vocally) from nowhere asking the amounts of bills and tells me who understands me and that I will encounter by providing a fictitious justification for payment so you will not find me in trouble tomorrow morning ... I do not understand if it takes me to i fondelli o che, però lo lascio fare, poi mi dice che se ho un'altro telefono posso provare a verificare se la linea è attiva. Mi avvicino, chiamo il mio cell e... Suona! Ancora incredulo, ringrazio l'operatore e avviso subito tutti come se fosse tutto solo merito mio :D
Però, alla fine mi sento un pò in colpa... Alla telecom non sono tutti idioti come si pensa, quindi ufficialmente proclamo un' ODE AI BRAVI OPERATORI TELEFONICI!!!
Alla prossima
Pier
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